Shipping Sherpas

“You guys just roll! The project management, your philosophies and approaches to that, just, award-winning. I’ve been through a million rebrands, and they are all a slog. I’ve only had one rebrand experience where I feel very similarly about the project management of all of this. Very, very well done.

The project management and expectation setting was 10 out of 10. I never had to be like ‘What are they working on? What’s happening? Where are we with this?’ You guys were really prescriptive as far as what you needed from me and vice versa, you set the expectation very clearly on deliveries or when you needed more time. And that was fine, wiggle room is expected in this kind of thing. I didn’t feel like I didn’t know what was going on or I didn’t know what I was doing. So I appreciate that we had enough of a discussion up front that you knew what our goals were. I’m so grateful that you were great on the feedback loop, I didn’t feel like our feedback ever threw you guys off. Review calls after each deliverable helped hold someone like me, who is like the conduit here, accountable to a timeline. It just keeps the project moving. And A+ on getting the deliverable along with the video walkthrough, those are so critical because, contextually, you can over-explain something that on paper might not translate the same.”